aqe999 Terms and Conditions

Definitions and General Provisions

In this document, "aqe999", "we", "our", and "platform" refer to the website https://aqe999.lat and all associated services. "User", "member", and "you" refer to any person who has registered on this platform or is using its services.

aqe999 is an online gaming and betting platform that provides casino games, sports betting, and related entertainment services for users in Bangladesh. These terms and conditions are governed in accordance with Bangladesh Standard Time (BST, UTC+6).

• aqe999 reserves the right to modify these terms and conditions at any time.
• Continuing to use the platform after any changes are made will be considered acceptance of the updated terms.
• For significant changes, a notification may be sent to the registered email address.

Eligibility and Account Registration

To open an account on aqe999, the following eligibility requirements must be met:

• The user must be at least 21 years of age (for 21+ only).
• Each person may open only one account. Creating multiple accounts is strictly prohibited and may result in account suspension or termination.
• All information provided at the time of registration must be true, complete, and accurate.
• Users must manage the account for themselves only. Managing an account on behalf of a third party is not permitted.

For account verification, aqe999 may request identification or other relevant documents at any time. If sufficient information is not provided, the account may be temporarily suspended.

Account Security and Password

Maintaining the security of your account is your own responsibility. Please follow the security guidelines below:

• Never share your login details (username and password) with anyone else.
• Use a strong and unique password and change it regularly.
• Always log out after logging in on a public or shared device.
• If you notice any unusual activity on your account, notify the support team immediately.

aqe999 will not be held liable for any loss resulting from unauthorized use of an account, unless it is proven that the loss was entirely due to a fault on the platform's own part.

Deposit and Withdrawal Policy

The following rules apply to payment processing on aqe999:

• Minimum deposit amount: ৳300 (per method).
• Minimum withdrawal amount: ৳800.
• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
• Standard withdrawal processing time: 10–45 minutes.
• Account verification must be completed before withdrawals can be made.
• Withdrawals will be processed using the same method used for the deposit.

Deposits or withdrawals from third-party accounts are strictly prohibited. In cases of suspicious transactions, aqe999 reserves the right to initiate a verification process and may temporarily suspend the associated account.

aqe999 will not be held liable for delays in withdrawals due to banking technical issues or other reasons, but will make every effort to resolve them promptly. Support is available 24/7 via live chat for any payment issues.

Bonus and Promotion Policy

aqe999 offers bonuses and promotional offers to members from time to time. The following conditions apply when accepting a bonus:

• Welcome Bonus: 120% bonus on the first deposit, up to a maximum of ৳5,000. Wagering requirement is 15 times. For example: depositing ৳1,000 gives you a ৳1,200 bonus, making your total balance ৳2,200.
• Each bonus offer has its own validity period and terms, which must be read before accepting the offer.
• A bonus offer may be used once, unless explicitly stated otherwise.
• Certain games may be excluded when wagering with bonus funds.
• aqe999 reserves the right to modify or discontinue the bonus program at any time.

In cases of bonus abuse, using multiple accounts to claim bonuses, or any other fraudulent activity, the bonus will be forfeited and the account may be closed.

VIP Program and Rewards

Active members on aqe999 enjoy the benefits of the VIP program. The VIP tiers are as follows:

• Bronze: Weekly cashback up to 0.5%.
• Silver: Weekly cashback up to 1.0%.
• Gold: Weekly cashback up to 1.5%.

You can advance to higher VIP tiers through regular and active play. aqe999 reserves the right to change VIP benefits, cashback rates, and tier progression rules.

Prohibited Activities and Fair Play Policy

aqe999 is committed to ensuring fair and transparent gaming. The following activities are strictly prohibited:

• Creating or operating multiple accounts by the same person.
• Collecting bonuses through fraudulent means.
• Placing bets using software bots or automated methods.
• Unauthorized access to another member's account.
• Attempting to hack the platform's systems.
• Using the platform for money laundering or illegal financial activity.
• Harassing, insulting, or threatening other members.

Involvement in any of these prohibited activities will result in permanent account closure and all balances may be forfeited.

Game and Betting Rules

All games and sports betting conducted on aqe999 are governed by the following general rules:

• Each game has its own applicable rules. It is recommended to read the relevant rules before starting a game.
• If a game is interrupted due to a technical issue, aqe999 will make a decision at its own discretion.
• If a specific event in sports betting is cancelled, the bet will be refunded.
• The maximum bet amount may vary for specific games or events.
• In the event of any dispute over a game result, the decision of aqe999 will be considered final.

aqe999 works with various world-class game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, PG Soft, and JILI. All games are conducted fairly and impartially.

Privacy and Data Protection

aqe999 places great importance on protecting users' personal information. We use SSL encryption technology to keep your data secure. For detailed information on data collection, use, and protection, please see our Privacy Policy.

Personal information provided at the time of registration will be used solely for operating the service and will not be sold to third parties. However, relevant information may be provided to the appropriate authorities where legally required.

Responsible Gaming Commitment

aqe999 places responsible gaming as its highest priority. We believe that gambling is for enjoyment, not addiction. To this end, we provide the following tools:

• The ability to set deposit limits on your own account.
• Temporary or permanent Self-Exclusion.
• A Reality Check feature.

If you feel that your gaming habits are getting out of control, please visit our Responsible Gaming page or contact us via 24/7 live chat.

Intellectual Property Rights

All content published on the aqe999 website — including logos, graphics, designs, software, text, and other elements — is the intellectual property of aqe999 or its respective licensors.

• Reproducing, distributing, or using any content for commercial purposes without written permission is prohibited.
• Game software is the property of the respective providers and is operated under their licenses.
• Imitating the trademark or brand identity of aqe999 is strictly prohibited.

Limitation of Liability

To the maximum extent permitted by law, aqe999 will not be held liable for the following:

• Loss caused by technical errors or internet disconnection.
• Loss caused by a user's own negligence or breach of the rules.
• Delays or issues caused by third-party service providers (such as payment gateways).
• Unforeseen or unavoidable circumstances (Force Majeure) such as natural disasters or government orders.

In any circumstance, the maximum liability of aqe999 will be limited to the amount deposited by the user in the most recent 30 days.

Account Closure and Service Suspension

aqe999 reserves the right to temporarily or permanently close any account in the following circumstances:

• Violation of any provision of these terms and conditions.
• Involvement in fraudulent activity.
• Providing false information or concealing identity.
• Failure to cooperate with the verification process.
• Legal or regulatory reasons.

Users may also request to close their account at any time. In such cases, any outstanding legitimate funds will be returned, however bonus funds may be forfeited.

Dispute Resolution and Applicable Law

Any dispute between aqe999 and a user will first be resolved through discussion. For any complaint:

• First contact us via 24/7 live chat or email: [email protected]
• After a complaint is submitted, we will try to respond as quickly as possible.
• If the matter is complex, further investigation may be required.

If a resolution cannot be reached through discussion, both parties may participate in a mutually agreed mediation process.

Miscellaneous Provisions

The following general provisions apply to these terms and conditions:

• Severability: If any clause of these terms is found to be invalid, the remaining clauses will continue to be in effect.
• Entire Agreement: This document constitutes the entire agreement between aqe999 and the user.
• Waiver: Failure to enforce any condition on one occasion will not be considered a waiver of that condition in the future.
• Language: The Bengali version of these terms and conditions shall be considered final.
• Assignment: aqe999 may transfer this agreement to a third party; the user may not.

If you have any questions about these terms and conditions, please contact our support team. We are always ready to serve you.

Email: [email protected]  |  24/7 Live Chat — in Bengali